Putting people at the center of our business

Sustainable Connectivity

Our targets

Understanding our employees and customers. We improve customer engagement processes to help us collect and incorporate feedback and continually improve our services and products. To further enhance our corporate culture, employee engagement, and relationship productivity, we will improve interaction with employees and take the time to understand what affects and motivates them. 

60% employee participation in satisfaction surveys

Our goal is to achieve greater than 60% participation in company surveys and to improve that percentage annually.

Robust well-being program 

The well-being program is designed with a strong emphasis on enhancing the overall physical and mental health of employees. Simultaneously, the program aims to foster a healthy work-life balance for all employees. It encompasses a wide range of activities, including sports matches, exercises, seminars, and workshops on healthy eating, and mental health. 

0 workplace injuries 

We will secure injury prevention programs in place designed to keep injuries to employees classified as severe or fatal at zero.

Equal opportunities for everyone 

We will establish a talent development program that is also aimed at encouraging women to develop their careers at CETIN Group and increasing female representation in managerial positions.

Support local communities with donations and engagement 

We will engage with communities in countries where we do business.

Progress highlights

Regular employee surveys 

We have achieved 72 % participation in surveys with our employees we performed in 2023.

Robust well-being program 

In 2023, the Well-being programme featured diverse activities, with key events including the Sports Games in Rakovník, Health Weeks, and an international football tournament with 460 athletes. Each country tailored activities to employee preferences, like Serbia's mountain trips. Emphasizing health, the programme offered seminars, workshops, and health checks, alongside mental well-being initiatives like family and children's days. Physical activities ranged from walking and water sports to biking and semi-professional races.

0 workplace injuries 

In 2023, we had 0 employee injuries classified as severe or fatal. 

Equal opportunities for everyone 

Over the next 12 months we will introduce Group wide DEI policy, start upskilling our managers in combating unconscious biases and launch talent development initiatives both on local and group level.

Support local communities with donations and engagement 

In cooperation with PPF Foundation and The Kellner Family Foundation, CETIN Czechia in 2022 donated CZK 50 million towards schooling and language lessons for Ukrainian refugees. The Textbooks for Ukraine programme distributed around 340,000 Czech textbooks, Czech-Ukrainian dictionaries and teachers’ manuals. Intended for all ages, these resources were supplied free to schools, other educational institutions and individuals 

Documents for download

Download the detailed ESG Report and read about our goals

Quality management
CETIN CZ Politika QMS 2020.09 cz
CETIN BG quality policy
CETIN BG 9001 2015 en
CETIN CZ 9001 2015 en
CETIN RS 9001 2015 en
Health and safety management
CETIN BG health policy EN
CETIN CZ Politika BOZP 2020.09 cz
CETIN CZ 45001 2018 en
IT services management
CETIN BG it services policy
CETIN BG 20000 1 2018 en