Society

Putting people at the center of our business

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Our targets
Understanding our employees and customers. We improve customer engagement processes to help us collect and incorporate feedback and continually improve our services and products. To further enhance our corporate culture, employee engagement, and relationship productivity, we will improve interaction with employees and take the time to understand what affects and motivates them.

60% employee participation in satisfaction surveys

Our goal is to achieve greater than 60% participation in company surveys and to improve that percentage annually.

Robust well-being program

The well-being program is designed with a strong emphasis on enhancing the overall physical and mental health of employees. Simultaneously, the program aims to foster a healthy work-life balance for all employees. It encompasses a wide range of activities, including sports matches, exercises, seminars, and workshops on healthy eating, and mental health. 

0 workplace injuries 

We will secure injury prevention programs in place designed to keep injuries to employees classified as severe or fatal at zero.

Equal opportunities for everyone 

We will establish a talent development program that is also aimed at encouraging women to develop their careers at CETIN Group and increasing female representation in managerial positions.

Support local communities with donations and engagement 

We will engage with communities in countries where we do business.

Progress highlights

Regular employee surveys 

We have achieved 72 % participation in surveys with our employees we performed in 2023.

Robust well-being program 

In first half of 2024, the Well-being programme featured diverse activities, with key events including the Sports Games in Rakovník, Health Weeks, and an international football tournament with 460 participiants. Each country tailored activities to employee preferences, like Serbia's mountain trips. Emphasizing health, the programme offered seminars, workshops, and health checks, alongside mental well-being initiatives like psychological health sessions. Physical activities ranged from walking and water sports to biking and semi-professional races.

0 workplace injuries 

In first half of 2024, we had 0 employee injuries classified as severe or fatal. 

Equal opportunities for everyone 

In first half of 2024 we have implemented Group wide DEI policy and started upskilling our top managers in combating unconscious biases. We have also launched talent development initiatives both on local and group level.

Support local communities with donations and engagement 

In cooperation with PPF Foundation, CETIN Czechia donated CZK 50 million in 2023 towards various charitable projects such as Healthy digital parentship and wellbeing, Czechia.Digital – an initiative interconnecting various stakeholders aiming to leverage digital solutions for public sector, TV film and series “#annaismissing” addressing  digital well-being and on-line security and application “Hairless” aiming to ease extremely difficult situation of oncological ill children and their parents.

Documents for download

Download the detailed ESG Report and read about our goals
Quality management
CETIN RS 9001 2015 en
CETIN CZ 9001 2015 en
CETIN BG 9001 2015 en
CETIN BG quality policy
CETIN CZ Politika QMS 2020.09 cz
Health and safety management
CETIN CZ 45001 2018 en
CETIN CZ Politika BOZP 2020.09 cz
CETIN BG health policy EN
IT services management
CETIN BG 20000 1 2018 en
CETIN BG it services policy